OUR RETURNS AND EXCHANGE POLICY
Ready2Rock love their customers and we want you to be 100% satisfied with your purchase. If you are not totally in love with your purchase for any reason R2R will happily accept the return of any un-embroidered, unused and non-altered item within 28 days of original purchase date. After you contact us and return the item and we will refund, credit you or send for free a replacement of your purchase, but it the returnee’s responsibility to pay for the shipment of the returning item to us first within 28 days from purchase.
If sending back a garment make sure to use a shipping service that provides a tracking number such as AU Post, Sendle or Interparcel. Please keep a record of the number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your original invoice with the returning items. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. R2R will not accept the return of any item which shows signs of use of wear or damage including but not limited to:
- Odors, including smoke
- Pet hair
- Stains or other markings
If your return items show signs of use or wear, you will be notified, and no refund will be issued. 28 days free returns* means that R2R will bear the cost of the return postage to the customer once an exchange has been made. Ready2Rock reserve’s all rights in regards to all matters contained herein and will have the final say if a dispute arises regarding any of our products or services.
How to make an exchange or apply for a credit or refund.
Contact us by email with what has happened or why you need a refund.
We will respond as fast as possible with the best resolution to your individual case and give any further instructions necessary.
Our warehouse address for returns and exchanges is:
212 Bell st Coburg
3058 – Melbourne