NEW PURCHASE RETURNS & EXCHANGE POLICY
Ready2Rock love their customers and we want you to be 100% satisfied with your purchase. If you are not totally in love with your purchase for any reason R2R will happily accept the return of any un-embroidered, unused and non-altered item within 28 days of the date you received the item. We also have our Rock Shop Guarantee for any faulty good’s that last up to 6 months on purchased chef wear and knives. We do pay the return postage on shoes if you have an incorrect size for one time only. The returns policy is to the exception for chef shoes, we will reimburse you for the shoes to be sent back and resend the next size needed.
If you purchase an incorrect size or you just don’t like the uniform you purchased online contact us via email or come to our shopfront as soon as possible to start the returns process. After you contact us and the item is returned we will refund, credit you or send for free a replacement of your purchase, but it is the returnee’s responsibility to pay for the shipment of the returning item to us first within 28 days from receiving the item.
When sending back a garment make sure to use a shipping service that provides a tracking number such as AU Post, Sendle or Interparcel. Please keep a record of the number for tracking purposes. Shipping charges and or lost parcels are the sole responsibility of the returnee. Please include your original invoice with the returning items. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALEABLE condition. R2R will not accept the return of any item which shows signs of use of wear or damage including but not limited to:
- Odours, including smoke
- Pet hair
- Stains or other markings
If your return items show signs of use or wear, you will be notified, and no refund will be issued. 28 days free returns* means that R2R will bear the cost of the return postage to the customer once an exchange has been made. Ready2Rock reserve’s all rights in regards to all matters contained herein and will have the final say if a dispute arises regarding any of our products or services.
How to make an exchange or apply for a credit or refund.
Contact us by email and explain what has happened or why you need a refund.
We will respond as fast as possible with the best resolution to your individual case and give any further instructions and the address to send the returns to. If your purchase is a sale item we will give you R2R credit if what you purchased is the last stock available and a size exchange is not possible.